Frequently Asked Questions

The Voices community is a group of people who have received care through Geisinger  and who have agreed to share feedback through surveys and activities to improve the patient experience, services and communications.

We invited people like you who have received care through Geisinger because you can provide valuable feedback. Your input will help shape future improvements. 

No. Participation is always optional, and you can choose which activities to join.

We'll typically send 1 to 4 invitations per month.  

Short surveys, in-depth studies, online discussions, interviews, and testing tools or materials.

Yes, most surveys are mobile-friendly.

Sometimes— but you must use your original link. There will be some surveys that must be completed in one session, however. 

You may still receive a small number of points as a thank-you.

Reopen the survey link - if it's complete, no questions will appear.

Or check your dashboard under “Available Surveys.” 

For research only - to improve services and the patient experience. We combine responses and keep them confidential.

No. Your care and provider relationships are never impacted.

Yes - just use the unsubscribe link in emails or update your account settings.

Each activity will show the points you can earn before you begin.

Points are typically awarded shortly after completing a survey.

Log in and visit the Rewards or Points section.

Go to the Rewards section, select a reward, and follow the steps.

From time to time there may be extra giveaways or opportunities to earn bonus points. 

• Check junk/spam/other folders.
• Add the sender to your safe sender list.
• Use “Resend confirmation email” on the homepage.

• Upon joining, you will have received an email asking you to confirm your email address. Make sure you’ve clicked the link to confirm.
• Check for typos or extra spaces.
• Remember that passwords are case-sensitive.
• Try another browser or network.
• Reset your password. 

Use “Reset Password” on the login page and follow the email instructions.

Go to the Profile section, make changes, and click Submit. You may need to log out and back in.

• Refresh the page or restart the survey.
• Use a different browser (Chrome, Firefox, Safari).
• Check your internet connection.
• Clear your cache/cookies.
• Make sure JavaScript is enabled.

• Wait a few minutes for loading.
• Refresh the page.
• Update or switch browsers.

Wait a short time. If points don’t appear after a few days, contact support.

Use the support link in your invitation, use the Contact Us page or email:

support@geisingerpatientvoices.com

Include your name and a detailed description of your issue for faster assistance.

Response time: Typically within 1 business day.